Invoicing, Payments and Fees
Invoicing, Payments and Fees
-
All invoices will be sent via QuickBooks following service completion or as part of a recurring schedule.
-
Payments are due within 10 days.
-
Late payments may be subject to late fees or suspension of future services.
-
Any questions or disputes about an invoice must be raised within 10 days of receipt.
-
Past Due invoices that are 30 days past due become eligible for submission to an outside collection agency.
-
Fees can be waived by management on a case to case basis. Please contact management in a timely manner.
Your Responsibilities
Clear Obstacles: Ensure the yard is clear of toys, garden tools, and debris before each scheduled service.
Pet Waste: For the safety of our technicians and the cleanliness of your property, please ensure all dog and other pet waste is removed and properly disposed of from the yard before each visit.
Secure Pets: For safety, please keep all pets indoors or in a secure area away from the lawn while we work.
Property Access: Provide gate codes or ensure all entry points are unlocked on your service day.
Updated Contact Info: Keep your contact details current so we can reach you with important service updates.
Timely Payments: Settle invoices within 10 days to maintain continuous and reliable service.
What You Can Expect
We promise to show up on time and treat your lawn with the utmost care and respect. Our crew follows strict safety rules to keep your family and property secure while we work. You will always be kept in the loop with clear updates regarding your service schedule. We make sure all gates are closed and paths are clear before we leave.
Its Our Responsibility to:
-
Provide you with an invoice in a timely manner after services are complete. (This depends whether or not you are weekly, bi-weekly, or monthly billing.) Please keep in mind that sometimes technology does have errors. If this occurs and we are delayed with getting your invoice to you, we will ensure that it is communicated.
-
Provide you with a time frame of when you can expect your services to be complete. Delays due to weather, equipment servicing, etc, will be communicated with you by management.
-
Provide you with information on any changes, up-chargers or fees.
-
Fix any mistakes that happen on our behalf. We are humans, mistakes do happen. Please reach out to our management regarding any mistakes that may have occurred while servicing your property within 5 days from the date that the issue had occurred.
-
Be Honest and Fair.
Cancellations and Rescheduling
-
Service Cancellations must be made within a 24 hour time window.
-
Cancellations not made in a timely manner may be subject to a trip fee.
-
Service may and will be rescheduled due to weather conditions.
-
Please make sure we have access to the property (gate codes etc.). if we are unable to access the property we will be forced to reschedule and a trip fee may be added to your invoice.
-
We understand that life happens. Please contact management Regarding any fees added to your invoice.
Contact Information
We take great pride in our work and truly care about the health of your lawn and your satisfaction. If you ever have questions, concerns, or feel that a service wasn't up to our usual standards, please reach out to us directly at rmlawnservices@yahoo.com before posting a public review or canceling your service. We are committed to making things right, but we need you to communicate any issues promptly and respectfully so we can provide a solution. Thank you for being a valued customer and allowing us the chance to address your needs personally.