Client Requirements
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Remove Obstructions: Keep lawns free of toys, equipment, and yard debris prior to our arrival.
Animal Waste: To protect our staff and equipment, please clear all pet waste from the grass areas before we start.
Safety for Pets: Please ensure all animals are moved indoors or securely contained away from the work zone.
Entry Access: Verify that all gates are unlocked or share active access codes for scheduled service.
Current Contact Info: Maintain an accurate email address like info@randmlawncare.com for critical alerts.
Account Settlement: Complete payments within 10 days to help us provide uninterrupted yard care.
Monitor for Policy Updates
Our Commitment Policy
We guarantee punctual arrivals and meticulous treatment of your landscaping. Our professional team operates under rigorous safety protocols to protect your home and loved ones. We pledge to keep you informed with transparent communication regarding your maintenance timeline. We check all exits and gates before departing your site.
We are dedicated to: Issuing digital bills promptly once work is finished. This follows your specific billing cycle. If technical glitches occur, we will proactively notify you of any delay in your statement reaching your inbox. Setting reliable windows for your yard work. Should mechanical issues or weather interfere, our team will contact you immediately. Providing full disclosure on any pricing adjustments or specialized service fees. Resolving any operational errors. If a mistake occurs, please notify us within 5 days so we can correct the situation promptly. Operating with Integrity
Billing and Payment Terms
Billing and Payment Terms All billing statements are processed through digital accounting software after each visit or at set intervals. Payment terms are strictly 10 days from the invoice date. Unpaid balances may trigger late charges or a pause in your lawn maintenance schedule. Any discrepancies must be emailed to info@randmlawncare.com within 10 days. Accounts reaching 30 days past due status are subject to external collection procedures. Fee waivers are handled individually; please notify our team early if issues arise.
Booking and Change Policy
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Account holders must provide at least 24 hours notice for any landscape service cancellation.
Late notices may result in a standard trip charge being applied to your next bill.
We reserve the right to shift schedules to accommodate hazardous weather conditions.
Property entry is required. If locked gates prevent work, a rescheduling fee will be processed.
We value our partnership. Please discuss any unexpected fees with our billing department.
Ways to Reach Us Today
We are passionate about creating beautiful outdoor spaces and ensuring you love your results. If any aspect of our service fails to meet your expectations, please send an email to info@randmlawncare.com before sharing feedback online. We are dedicated to finding solutions and resolving concerns, but we rely on your prompt and professional communication to fix issues. We appreciate your loyalty and for giving us the opportunity to manage your property’s needs with care.